How much do you charge for delivery? 
$19.95 standard shipping.
Email us at sales@theshoeroom.com.au for an international delivery quote.

When will I receive my order?
Once your order has been placed, we will send you a confirmation email, shortly thereafter we will send you a tracking number so you can follow the movements of your order. Depending on your location, orders usually take 3-5 business days.

Do you delivery internationally?
We ship worldwide.
Can I change the delivery address after I have placed my order?
If we are contacted ASAP, we can most definitely change and edit your order details.

How do I track my order?
After an order is placed, we will email you with a tracking number and a link so you can follow your order.

What is the return policy?
We want every customer to be happy with their purchase, if for some reason your product does not work for you, we will happily offer a credit note or an exchange. 
However, we do not offer refunds unless your item is faulty. 

How do I return my order?
If you need to send back your order you can do so by contacting us at sales@theshoeroom.com.au or call us on 03 51743233, we will assist you in returning your order.

Can I exchange my order if my shoes/clothing does not fit?
Absolutely, we want your product to be perfect!
However, we do not offer returns or exchanges on sale items

What if my item is faulty? 
If your item is faulty you are most definitely welcome to send your product back for a replacement, exchange or a refund.


What forms of payment does the shoe room take?
Paypal, Mastercard, Visa 

Is Afterpay available?
We offer Afterpay


The product I want is not available, now what?
If the product you want is no longer available, please contact us and we can possibly order you one in, or assist you in finding something similar.

Do you price match? 
In most cases we are happy to match.